Refund policy
Returns
If for any reason you are not satisfied with your purchase, then please email happy@papersmile.co.uk and we will organise a refund. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for return your item must be in its original condition and unopened.
Sale items and personalised items cannot be returned.
PERSONALISED ITEMS ARE NON REFUNDABLE, OR EXCHANGEABLE.
Papersmile will not be held responsible for any spelling mistakes or typos on personalised items.
Papersmile are not responsible for items lost in the post when being returned. We recommend that returns are sent via signed for delivery. Buyers are also responsible for any costs that occur when returning goods.
The refund will be issued when the item is received by us in its original condition. Your refund will be sent to you via your original method of payment.
Order Cancellations
If you made a mistake on your order or simply wish to cancel, your order may be cancelled at any time (excluding personalised items) prior to the dispatch of your goods.
Simply email us at happy@papersmile.co.uk to request the cancellation.
If you have any further queries please contact us at happy@papersmile.co.uk